Ojasya Refund and Return Policy

At Ojasya, customer satisfaction is important to us. This Refund and Return Policy explains how we handle returns, replacements, cancellations, and refunds for products purchased through our website.

Return Policy

Due to the nature of our products, we generally do not accept returns after an order has been delivered. However, if you receive a damaged, defective, incorrect, or incomplete order, please contact our support team within 48 hours of delivery.

To help us review your request quickly, please provide clear photographs of the product, packaging, and shipping label along with your order details.

Replacement Policy

We may provide a replacement if you receive a damaged product, the wrong item, an incomplete order, or a product that arrives in unusable condition. Our team reviews each request individually and may ask for additional information before approving a replacement.

Refund Policy

We process refunds only in approved situations where a replacement is not possible or when we determine that a refund is the most suitable solution. Once approved, we issue the refund to the original payment method used during checkout. Processing times may vary depending on your bank or payment provider.

Order Cancellation

Customers may request cancellation before an order has been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible. Therefore, we encourage customers to contact us as soon as possible if they wish to cancel an order.

Non-Refundable Situations

We may not provide refunds or replacements in the following situations:

Change of mind after delivery.
Incorrect shipping address provided by the customer.
Delivery delays caused by courier services or circumstances beyond our control.
Refusal to accept the package.
Products that have been opened, used, or altered after delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery. Include your order number, product details, and clear photographs of the issue so we can review your request efficiently.

Shipping Charges

Shipping charges are generally non-refundable unless the issue results from an error on our part, such as sending the wrong product or delivering a damaged item.

Additional Information

Before placing an order, we recommend reviewing our Terms and Conditions and Privacy Policy. Customers can also visit our Shop to explore available products and learn more about our offerings.

If you would like to know more about our company, please visit our About Us page. For questions regarding refunds, replacements, or returns, please reach out through our Contact Us page.

For general educational information about returns and return policies, you may also refer to the Wikipedia article on Returns.

Policy Updates

We may update this Refund and Return Policy from time to time. Any changes become effective immediately after publication on this page.

Contact Us

If you have any questions regarding this Refund and Return Policy, please contact us at ojasya.in@gmail.com or WhatsApp us at +91 77599 27954. Our team will be happy to assist you.

Thank you for choosing Ojasya.